State Farm® Insurance Agent Charlie Flager
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Gillian Moore
March 20, 2026
"After working in a State Farm office for 30 years and taking care of my own insurance needs I wanted to make sure I had office that would meet my high expectations. I got one - Charlie Flagger’s office."
"Gillian, thank you so much. It is a real honor to have you in our office. We will take real good care of you. "
Susan Ann Randall
March 12, 2026
"Charlie’s has an amazing staff. None better! Joanna was always on her game, a young gentleman that helped me twice couldn’t have been better and today Jeanna was delightful. Who ever is doing the hiring is doing a great job. I’ve been with State Farm since 1983 and have worked with four different agents and staff and Charlie’s is number One. Highly recommend them."
"Wow Susan, thank you so much for the 5 star review. Joanna and the entire team are always trying very hard to make your experience as good as it can be. Thank you again."
Deborah Wright
March 11, 2026
"LOVE working with Tito at State Farm. Very professional and personable."
"Thank you so much, Deborah! We're thrilled to hear you love working with Tito, he truly is professional and personable. We look forward to continuing to serve you. Don't hesitate to reach out to us anytime!"
Kelley
March 8, 2026
"Tito is excellent to work with. Always thorough and kind. Always goes the extra mile for his clients would highly recommend him.."
"Thank you very much Kelley for your kind words and the 5-star review. I'm glad to hear that our dedication and effort made a positive impact. Thank you again."
Kim Do
March 5, 2026
"Charlie Flager Agency has an excellent customer service. I like Tito a lot. Been dealing with Tito when he was at another State Farm office. State Farm has very good rates. Give Charlie Flager a call. Good luck"
"Kim, thank you for 5 star review, we enjoy taking real good care of you."
jenna walker
February 12, 2026
"Highly recommend Charlie & State Farm for your insurance needs. Joanna is the best. She makes things easy and is always available to answer questions. I’m very happy with my home and car insurance."
"Jenna, thank you so much for the great review. We appreciate you letting us serve you. "
Ada Gonzalez
February 4, 2026
"My son got me a policy here and I have been happy since. They look out for my family and I. Super friendly, very profesional, quick in getting back to you, efficient. I couldn’t be happier and great price makes it better. Thank you Charlie and staff."
"Ada, thank you very much for the great review, we always enjoy helping you. Thank you so much!"
Mike R
January 16, 2026
"They are so on top of things, I get friendly reminder calls for payments due, such personal service. I never have to worry about something happening on my policies, they are always watching out for me. Best insurance agents I’ve ever had:)"
"Hey thank you Mike for the great 5 star review. Our office takes pride efficiently taking care of your needs."
Annalisa Colley
December 23, 2025
"Joanna H is one of the most responsive representatives I've ever worked with. She always answers my emails within a few moments. I frequently have requests related to my business coverage and she is on top of it every time! I know I can call her anytime and she'll have the most accurate and current coverage information for me! I highly recommend this State Farm office due to the amazing customer service that Joanna provides!"
"Annalisa, thank you so much for your review, Joanna and the whole crew work very hard to make sure your needs are met. Thank you for your loyalty."
Matthew Thompson
September 18, 2025
"Amazing team. My van got totaled and they were able to answer every question my wife and I had along the way. The app was an amazing resource to use."
"Hey Matthew, thank you so much for the 5 star review. We are glad this went smoothly for you as it should. We appreciate you. Thank you"
Mark Sandall
July 8, 2025
"I switched over for better rates months ago, leaving a good review for the lightning fast response times and hassle free coverage. These guys are great and well worth your business."
"Hey Mark thank you for the great review, we are honored to help you with your insurance needs."
Sarah Williams
July 3, 2025
"Our family has been working with Joanna since we moved to Spokane 11 years ago. Joanna provides wonderful service and is incredibly responsive, knowledgeable and professional."
"Sarah, thank you so much for that 5 star review! We appreciate your business."
Dan Gwynne
June 13, 2025
"We have been with Charlie Flager for over 15 years. Charlie and his staff are always so, helpful and knowledgeable. Anytime we need anything Charlie and his team are very accommodating. From life insurance, homeowners, renters and automobile insurance you can’t go wrong."
"Dan, thank you for the great review. We enjoy taking care of you and your family."
Heidi Michaelis
April 10, 2025
"We've been with Charlie Flager's State Farm Insurance for many years. We've been extremely pleased with their service. Joanna Hebner has been our main contact. She is extremely helpful with every level of service. Yesterday she just helped me change an address on our son's renter's policy, but she has walked us through several vehicle accidents, and policy changes over the years. She is always kind, and works very hard to give us the very best rates on our multi-vehicle auto policy, our homeowner's policy, personal articles policy and the renter's policy. We highly recommend this State Farm agent. Their office is so convenient. I can stop in for a few minutes and then head to Fred Meyer for a grocery run. Thanks Joanna and State Farm!"
"Heidi, thank you so much for the kind review. We try hard to give you the best service possible. Thank you again."
John Scammon
March 25, 2025
"Charlie is very nice was trying to find out when my payment was due because it was a lot and asked the new girl who is very nice and Joanna said he is always late ."
"John, we are sorry you gave us this review. Please call me to see if we can resolve this issue."
I am Mike
December 6, 2024
"Staff is very friendly, very helpful and very knowledgeable! Joanna and Jonathan and Charles are subject matter experts! I've dealt with other StateFarm offices, but Charlie Flagger is the best one i have ever seen so far!"
"Mike, thank you for your review, we appreciate you and your business. "
Miki Demopulos
September 3, 2024
"When I contacted Jon, he was very helpful and take care of my account immediately. Thank you."
"Miki, thank you for your 5 star review. It is our honor to serve you. Thank you."
Jenn Johnson
August 28, 2024
"I needed insurance for my practice in a hurry. Jonathon at State Farm got right to work taking my information, called me back when he said he was going to (a big deal for me) and came back with a really reasonable quote. Afterwards, he immediately emailed me a certificate of coverage as I needed to prove to my property managers that I was covered. Everything about the situation ran very smoothly and I was quite impressed with level of attention I was given by Jonathon and the team at State Farm. I would definitely recommend them!"
"Jenn, thank you so much for your kind words, we work hard for you and appreciate you."
Kimberlee Thompson
June 23, 2024
"I always receive fast responses and very friendly and professional service. They are extremely helpful with any questions or requests I have. Such a great team to work with!"
"Kimberlee, thank you for the 5 Star review, we appreciate your business."
Frank Depasquale
April 27, 2024
"Very prompt and professional."
"Hey Frank thank you so much 2for the 5 star review. We appreciate your business."
Angela Molina
February 13, 2024
"I have chosen StateFarm as my provider for as long as I can remember. I periodically search for rates with other insurance providers and have found StateFarm to have the best rates! I also receive incredible excellent customer each time I need to make a change or have any questions. I would highly recommend StateFarm."
"Angela, we here at Charlie Flager State Farm appreciate you letting help you with your Auto Insurance and Homeowners Insurance. Thank you for the 5 star review."
Donna Hutchinson
December 5, 2023
"They have always been such a huge help when it comes to all my insurance needs. Couldn't ask for a better agent and staff."
"Donna, thank you for the 5 star review. here at Charlie Flager State Farmk we try hard to do a good job and help you with your auto and homeowners insurance needs. Again thank you and its our honor to serve you."
Haley Kamstra
November 22, 2023
"I have recently left State Farm. A majority of my family uses Charlie but some of us have recently left due to the office staff and pricing. My husband and I were in the process of buying a house and needing home owners quotes. Their quotes where at least $50 more a month then others, this was for 2 houses that we needed quotes on. There was also the random price hikes, which I understand that rates can go up for everyone. But, there was no warning just got the bills saying this is our new rate. Mind you we did not have any new accident, claims, or tickets. I knew that we had made the right choice to switch when I had called to let them know that we are wanting to cancel our coverage. The gal I spoke with asked that I call back once I decided on a new insurance and had a start date. I told her that we will be ending our coverage with them on a specific date and have our new insurance already set up. She said okay and hung up."
"Haley, we are sorry yours and everyones rates have gone up like everything else, and the bill are the warning, we try and communicate this stuff but cant get to everyone. As far as the gal you spoke to, we think it was an after hours person that is not even in our office. We are here to help you, not make your life more difficult. Again, we are sorry for this experience, this is not our intent. Wish the best for you in the future."
Nikki Aiello
November 11, 2023
"I went in to review our insurance policies with Jon. It was such an enjoyable experience! He took the time to go over every aspect of all of our policies and ensured that I understood the coverage we had and make adjustments where necessary. We have been with State Farm For years and will continue to stay for such amazing customer service and coverage."
"Nikki, Thank you for the 5 star review. It is our pleasure to help you with your insurance needs. Thank you again."
JoAnne Schab
November 2, 2023
"My husband and I have had our home and auto insurance with State Farm for several years. I recently had the opportunity to interact with Jon and Joanna at the Wandermere office regarding some documentation that we were requiring. They were both beyond helpful and accommodating, and I had the requested documents literally within minutes! With quality customer service getting harder and harder to find, I just wanted to give a shout-out to these two employees for their exceptional service. It is very much appreciated!"
"Thank you so much JoAnne for the 5 star review. The crew here at Charlie Flager State Farm enjoys helping you with your home and auto insurance. Thank you."